FAQs

What is your minimum order quantity (MOQ)?

We provide flexible MOQs to support brands at every stage.

Do you offer quantity-based discounts?

Yes. Pricing becomes more competitive as order volume increases.

Can I request a sample before placing my full order?

Absolutely. We provide one free quality sample after production deposit confirmation.

Where are your garments produced?

All Fabrikn garments are manufactured in Shenzhen, China in certified facilities.

Is your website catalog complete?

Not entirely. We support many additional styles and fabric options not listed online.

Can I supply my own fabrics or garments?

Yes, but please confirm compatibility with our production team first.

Do you offer exact color matching?

Yes. We provide Pantone color matching for print and sublimation workflows.

Can you convert my artwork for production?

Yes. We provide vector conversion and embroidery digitizing services.

Who owns the digitized files?

You do. All approved files can be reused for future orders.

Will I see a mockup before production starts?

Yes. Every order includes a digital proof or physical sample for approval.

How long does it take to receive a quote?

Most quote requests are answered within 24 hours.

What is your typical production time?

Screen printing/embroidery and sublimation are typically around 2 weeks, while cut & sew is generally 3-6 weeks.

Do you offer rush production?

Yes, for select items. Please request rush processing during quoting.

How can I keep my order on schedule?

Confirm details early, provide complete files, and respond quickly to approvals.

Can I add or change quantities after placing an order?

Minor adjustments can be made early in production windows depending on service type.

Can I cancel my order?

Contact us immediately. If materials are purchased or production started, cancellation may not be possible.

When is payment required?

A deposit is required to start production, with balance due before shipment.

What payment methods do you accept?

International bank transfer, major cards, and secure payment gateways are supported.

Can you estimate shipping costs?

Yes. Costs depend on destination, shipment method, and package volume.

What if there is an issue with my order?

Please contact us within 7 days. We will review and resolve quickly if needed.

How do I reorder?

Share your previous order number or design name for fast repeat production.

How can I reach you?

Email [email protected] or use our contact form for the fastest routing.

Do you offer phone or virtual consultations?

Yes. We can arrange video calls and factory tours after project intake.

Is my information kept private?

Absolutely. We do not share client data with third parties.